Tickets

FAQs

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How can I purchase a virtual ticket?

All tickets can be purchased right here on our website. 

I want to see more than one filmcan I get a discount?

Yes, we have a lot of great deals! Check out our ticket pricing here.  

I want to see a lot of films—can I buy an All Festival pass?

Again, yes! An All Festival Pass ($12Early Bird Price) can be used for all films and events. If you purchase a pass, do NOT continue to purchase individual films and events, as they are all included with that pass. You will select the films and events you’d like to view (here) AFTER you set up your Eventive account. An All-Access pass provides ONE viewing (or unlock) of each film or event.

I just bought my first ticket to a virtual event—now what?

After your purchase is complete, you will receive an email from Film Pittsburgh Fall Festival 2020 inviting you to activate your Eventive account.  Once you set your password, you’ll be able to log in and access all of your purchased content in your Content Library

PLEASE NOTE: Your Eventive account MUST use the same email address that you used to purchase your tickets. 

How do I find my movie?

If you’ve already purchased your ticket, log into your Eventive account and visit your Content Library (which can be found by clicking on the round, gray button at the top right corner of the page.) You can also find the confirmation email and click on the WATCH NOW button. If you’ve already ordered a ticket and are logged into your Eventive account, you will have the option to “watch now” from the virtual screening page.

I bought a virtual All Festival pass—how do I select my programs?

After setting up your Eventive account, return to the Film Pittsburgh programs page and select the films you would like to watch by clicking on the “I already have a pass” button.

Your pass benefits will be automatically applied and will appear when you next log in to Eventive.

Only pre-order or unlock films that you are sure you are going to watch as some films have limited numbers of views and Film Pittsburgh is charged whether you actually watch it or not.

Can I watch films at any time or are they scheduled?

Most of our films will be available to watch at your leisure for 24 hours after clicking “WATCH NOW” from November 12-22, but there are a select few that have date and/or time restrictions. Specific information on each film can be found on our website here.

What if I don’t live in Pittsburgh – Can I still watch the films?

Yes! All of our films/events are available for viewing in Pennsylvania, West Virginia and Ohio. A number of films are available for viewing in the United States only. A few are available for viewing anywhere in the world! Make sure to check the individual film’s page for geographic restrictions.

What are the system requirements for streaming?

Film Pittsburgh’s virtual Fall Festival content can be viewed on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

If you have an Apple TV or Roku device, you can download the free Eventive app for these platforms.  Simply follow the on-screen instructions to link to your Eventive Content Library by logging into you Eventive account. 

Additional system requirement information is below: 

  • What are the requirements for Windows computers? 
    • Windows 7, Windows 8.1 or Windows 10 
    • Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. 
  • What are the requirements for Mac computers? 
    • Mac OSX 10.12 or later Supported browsers: Google Chrome, Firefox, Safari, or Opera.
      • We recommend using the latest version of your browser. 
    • Can I watch content on my iPhone/iPad? 
      • Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play. 
    • Can I watch content on my Android Device? 
      • Yes, you can watch content using Chrome on Android 6.0 or later. 
    • How do I watch on my TV? 
      • If you own a Roku TV, Roku Streaming Stick or AppleTV, download the free Eventive app from the app store and follow instructions on screen to link your account.  Once linked, films that have been ordered or unlocked online will appear on screen in your Content Library, ready to be enjoyed in high quality on your home theater system. 
      • Please Note: this is NOT an app for your smart phone, tablet or computer.  
    • Can I Chromecast content? 
      • You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.  If no icon appears, this means casting is not supported on your device. 
    • Can I AirPlay to my AppleTV? 
      • You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player. 
    • What happens if I forget my password? 
      • Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in. 
    • Why does video playback stall or not play smoothly? 
      • We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router. 
      • Have more questions?  Visit Watch.Eventive.org/Help.  Live Eventive Chat Support is available from 8:00 AM – 12:00 AM. 
      • For ticketing questions, contact us at info@filmpittsburgh.org.
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