Tickets

Step-by-Step Guide

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Step One: Check out the lineup!

  • All films/events can be found here. Or, you can look for them on the program page, here.

Step Two: Buy your tickets or pass

  • Prior to purchasing, please check the details of each film as some have specific date, time and/or geographic restrictions.

  • Purchase your film andevent tickets either onthe film/event page or here. Passes (All Festival and Six Pack) are only available here.

  • After you purchase your tickets or pass, you’ll receive an email confirmation of your order from JFilm Festival 2021.

Step Three: Activate your Eventive account

  • Your Eventive Account is where you will access your virtual content for the JFilm Festival.
  • If you joined us for the Fall Festival, you already have an Eventive account setup via whatever email you used at that time. If your JFilm Festival 2021 purchase will be your FIRST for an Eventive platform virtual festival, then you will receive an email from JFilm Festival 2021 inviting you to activate you Eventive account. Add JFilm Festival 2021 to your contacts to avoid having these emails go to spam. These emails may take a few minutes to arrive in your inbox. However, if they don’t arrive within ten minutes check your spam, clutter and junk folders and if you don’t find them there please email us at info@filmpittsburgh.org so we can help to resolve the issue.
  • Please make sure to use the SAME EMAIL ADDRESS that you used to purchase your tickets/pass to activate your Eventive account.
  • You only need to set up your Eventive account after your first purchase. For any additional ticket purchases, you must use the SAME EMAIL ADDRESS so that your tickets appear in your Content Library. After every purchase, you will receive an email from JFilm Festival 2021 with a link toyour film via a WATCH NOW button. We strongly suggest you save these emails for easy access to your films when you’re ready to watch them!

Step Four: Find and watch your programs

Ticket Buyers: 

  • There are two ways to access your films/programs:

1) Locate the email from JFilm Festival 2021 and click on the link. 

2) Go to watch.eventive.org/me and click on the gray circle on the top right corner of the screen to access your Content Library. All of the films you have purchased will be located here.

  • When you’re ready to watch, click the WATCH NOW button in the middle of yourscreen and enjoy!If the film is not yet available, the button will say: “Pre-Ordered successfully.”
  • You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.
  • WARNING: Once you have purchased a ticket for a film, you do NOT have to pay again. If you are on the Eventive platform and are being asked to "Order Now" instead of "Watch Now,” make sure you are logged into your Eventive account. If you are logged in and this problem still exists, please contact us at info@filmpittsburgh.org so we can troubleshoot and resolve the problem.

Pass Buyers: 

  • Once you have activated your Eventive account, return to the JFilm Festival 2021 films page or program page to select the films you wish to watch. Films and events do NOT automatically appear in your Content Library, even with a pass.
  • To add a film, click on the image (a button will pop up) and select “I already have a pass.” This will take you to the Eventive website where you will add the film to your Eventive Content Library by clicking on the purple button in the middle of the image that says "Pre-Order Now for Free" or “Unlock for Free." To add another film to your Content Library, hit “Back to FestivalSite” in the upper right corner and repeat the process for your next selection.
  • You can access your Content Library by going to watch.eventive.org/me and logging in.
  • When you’re ready to watch, click the WATCH NOW button in the middle of your screen and enjoy! If the film is not yet available, the button will say: “Pre-Ordered successfully.”
  • You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.
  

Step Five: Ways to watch your programs

  • Watch directly through your computer or other device.  
  • Use your smart phone or laptop to “Cast” or “AirPlay” films to your TV.
  • Connect your computer to your TV with an HDMI cord. 
  • If you have Apple TV or ROKU: Check out Eventive’s free app in both the Roku and Apple TV app stores. Simply search for “Eventive” in the App Store, download and install it and follow the onscreen instructions to link the app to your existing Eventive account. Note: This is NOT an app for your phone.  You must have a 4th generation or greater Apple TV to access the app store. 
  • Once linked, films that have been “UNLOCKED” in your Eventive account will appear on screen in your Content Library.

For any technical questions and to test your device:   https://watch.eventive.org/help

For any ticketing questions: 

info@filmpittsburgh.org

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