Tickets

Step-by-Step Guide

slant_header
Asset 1

Step One: Check out the lineup!

  • All films/events can be found on the JFilm festival schedule page. 

Step Two: Buy your tickets or pass

  • Prior to purchasing, please note that most virtual films will be available to stream from 12am on Friday, April 29 through 11:59pm on Sunday, May 8 in PA, OH, and WV. However, a few films have a limited date of availability, are available to watch in PA only, or are available to watch everywhere, so be sure to read the film descriptions!

  • Purchase your tickets for virtual films either on the film/event page or here. All Virtual Passes (Good for all virtual offerings of JFilm) are only available here

  • After you purchase your tickets or pass, you’ll receive an email confirmation of your order from JFilm 22.  

Step Three: Activate your Eventive account

  • Your Eventive Account is where you will access your virtual content. 
  • If you joined us for one of our virtual festivals in the past two years, you already have an Eventive account setup via the email you used at that time. 
  • If your JFilm 22 purchase will be your FIRST for an Eventive platform virtual festival, then you will receive an email from JFilm 22 inviting you to activate your Eventive account.
    • Add JFilm 22 to your contacts to avoid having these emails go to spam. These emails may take a few minutes to arrive in your inbox. However, if they don’t arrive within ten minutes check your spam, clutter and junk folders and if you don’t find them there please email us at info@filmpittsburgh.org so we can help to resolve the issue.  
  • Please make sure to use the SAME EMAIL ADDRESS that you used to purchase your tickets/pass to activate your Eventive account. Your tickets and access are tied to THAT email account. 
  • You only need to set up your Eventive account after your first purchase. For any additional ticket purchases, you must use the SAME EMAIL ADDRESS so that your tickets appear in your Content Library. After every purchase, you will receive an email from JFilm 22 with a link to your film via a WATCH NOW button. We strongly suggest you save these emails for easy access to your films when you’re ready to watch them!  

Step Four: Find and watch your programs

Ticket Buyers: 

  • There are two ways to access your films/programs:

1) Locate the email from JFilm 22 and click on the Watch Now button.

2) Go to watch.eventive.org/me and click on the gray circle on the top right corner of the screen to access your Content Library. All of the films you have purchased will be located here.

  • When you’re ready to watch, click the WATCH NOW button in the middle of your screen and enjoy! If the film is not yet available, the button will say: “Pre-Ordered successfully.”
  • You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.
  • WARNING: Once you have purchased a ticket for a film, you do NOT have to pay again. If you are on the Eventive platform and are being asked to "Order Now" instead of "Watch Now,” make sure you are logged into your Eventive account. If you are logged in and this problem still exists, please contact us at info@filmpittsburgh.org so we can troubleshoot and resolve the problem.

Pass Buyers: 

  • Once you have activated your Eventive account, return to the JFilm 22 festival schedules to select the films you wish to watch. Films and events do NOT automatically appear in your Content Library, even with a pass.
  • To add a film, click on the image (a button will pop up) and select “I already have a pass.” This will take you to the Eventive website where you will add the film to your Eventive Content Library by clicking on the purple button in the middle of the image that says "Pre-Order Now for Free" or “Unlock for Free." To add another film to your Content Library, hit “Back to Festival Site” in the upper right corner and repeat the process for your next selection.
  • You can access your Content Library by going to watch.eventive.org/me and logging in.
  • When you’re ready to watch, click the WATCH NOW button in the middle of your screen and enjoy! If the film is not yet available, the button will say: “Pre-Ordered successfully.”
  • You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.
  

Step Five: Ways to watch your programs

  • Watch directly through your computer or other device.  
  • Use your smart phone or laptop to “Cast” or “AirPlay” films to your TV.
  • Connect your computer to your TV with an HDMI cord. 
  • If you have Apple TV or ROKU: Check out Eventive’s free app in both the Roku and Apple TV app stores. Simply search for “Eventive” in the App Store, download and install it and follow the onscreen instructions to link the app to your existing Eventive account. Note: This is NOT an app for your phone.  You must have a 4th generation or greater Apple TV to access the app store. 
  • Once linked, films that have been “UNLOCKED” in your Eventive account will appear on screen in your Content Library.

For any technical questions and to test your device:   https://watch.eventive.org/help

For any ticketing questions: 

info@filmpittsburgh.org

slant_header