FAQs

Festival passes are the best deal for festival-goers planning to attend multiple film blocks.

A Combo In-Person & Virtual pass will get you into all festival screenings, except for Opening Night. A Virtual Films pass will get you access to the 6 films streaming virtually.

Tickets are available to purchase online in advance or at the venue 30 minutes prior to each screening. Online ticket sales for same-day screenings close at 10:00 am.

Buy Tickets Online

We sure do! Admission is FREE for students for all 3 film screenings at CMU's McConomy Auditorium on Saturday, May 3. (Requires proof of a student ID.)

For all other general admission in-person screenings:

• Student tickets: $5 (with proof of student ID)
• Ages 25 and under: $10 (with proof of ID)

Prices are only available at the door. These special prices do NOT apply for Opening Night.

April 24–May 2 & 4: The Oaks Theater 
310 Allegheny River Blvd
Oakmont, PA 15139

May 3: CMU McConomy Auditorium
5034 Forbes Ave
Pittsburgh, PA 15213
on the first floor of the Cohon University Center

The Oaks Theater
Free street parking is available in the neighborhood surrounding the theater.

CMU McConomy Auditorium
Paid parking is available for your convenience at the East Campus Garage, a 2-minute walk from the Center.

All events are held in wheelchair-accessible venues. We are happy to provide ASL or audio description with advance notice. Please reserve these services at least one week in advance by calling 412-426-FILM (3456) or emailing us at info@filmpittsburgh.org.

The Oaks Theater does not have an accessible restroom, but one is available at the restaurant next door. Please reach out with any additional questions about accommodations.

Step One: Check out the lineup!

All films/events can be found on the Schedule page. (Hint: Make sure you switch to "Virtual" at the top if you're interested in our virtual offerings!) 

Step Two: Buy your tickets or pass.

All tickets and passes can be purchased online. Please note that the virtual feature films are available to stream from 12:00 am on Friday, April 25 through 11:59 pm on Sunday, May 4. All films are available to stream in PA, WV, and OH.

After you purchase your tickets or pass, you’ll receive an email confirmation and instructions from JFilm Festival 25 on creating or accessing your Eventive account. Find more Eventive FAQs further down on this list.

Yes! An All Access Virtual Pass is available for all virtual JFilm feature films. For 2025, this includes the following films:

• Charles Grodin: Rebel With a Cause
  
• Day Trippers
  
• The Glory of Life
  
• Matchmaking
  
• Mazel Tov
  
• Never Alone

If you purchase a Virtual pass, do NOT continue to purchase individual tickets for virtual films, as they are all included with that pass. You will select the films you’d like to view AFTER you set up your Eventive account. An All Access Virtual pass provides ONE viewing (or unlock) of each film.

All virtual feature films are available to stream from 12:00 am on Friday, April 25 through 11:59pm on Sunday, May 4 in PA, OH, and WV. 

Once you’ve clicked on the ‘WATCH NOW” button, you will have 48 hours to complete your viewing of that selection during the available time frames noted above.

Maybe! All of our virtual selections are available for viewing in PA, WV, and OH. If you live in one of these three states, you are able to access the programming.

Your Eventive account is where you will access your virtual content.

If you joined us for one of our virtual festivals in the past two years, you already have an Eventive account set up via the email you used at that time. 

If your purchase with us this year will be your first for an Eventive platform virtual festival, then you will receive an email from JFilm Festival 25 inviting you to activate your Eventive account. Once you set your password, you’ll be able to log in and access all of your purchased content in your Content Library. 

Add JFilm Festival 25 to your contacts to avoid having these emails go to spam. These emails may take a few minutes to arrive in your inbox. However, if they don’t arrive within ten minutes, check your spam, clutter, and junk folders. If you don’t find them there, please email us at info@filmpittsburgh.org so we can help to resolve the issue.

Please make sure to use the SAME EMAIL ADDRESS that you used to purchase your tickets/pass to activate your Eventive account. Your tickets and access are tied to that email account.

You only need to set up your Eventive account after your first purchase. For any additional ticket purchases, you must use the SAME EMAIL ADDRESS so that your tickets appear in your Content Library. After every purchase, you will receive an email from JFilm Festival 25 with a link to your film via a WATCH NOW button. We strongly suggest you save these emails for easy access to your films when you’re ready to watch them!

Festival content can be viewed on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. 

If you have an Apple TV or Roku device, you can download the free Eventive app for these platforms. Simply follow the on-screen instructions to link to your Eventive Content Library by logging into you Eventive account. 

Additional system requirement information is below: 

What are the requirements for Windows computers? 

• Windows 7, Windows 8.1 or Windows 10  Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.  

What are the requirements for Mac computers?

• Mac OSX 10.12 or later Supported browsers: Google Chrome, Firefox, Safari, or Opera.  We recommend using the latest version of your browser.  

Can I watch content on my iPhone/iPad?

• Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.  

Can I watch content on my Android Device?   

• Yes, you can watch content using Chrome on Android 6.0 or later.

How do I watch on my TV?   

• If you own a Roku TV, Roku Streaming Stick or AppleTV, download the free Eventive app from the app store and follow instructions on screen to link your account.  Once linked, films that have been ordered or unlocked online will appear on screen in your Content Library, ready to be enjoyed in high quality on your home theater system. 
• Please Note: This is NOT an app for your smartphone, tablet, or computer. You must have a 4th generation or greater Apple TV to access the app store. 

Can I Chromecast content?

• You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.  If no icon appears, this means casting is not supported on your device.  

Can I AirPlay to my Apple TV?

• You can AirPlay from most browsers if you have an Apple TV by selecting the cast button on the bottom right-hand side of the player.

If you’ve already purchased your ticket, log into your Eventive account and visit your Content Library (which can be found by clicking on the round, grey button at the top right corner of the page.) You can also find the confirmation email and click the WATCH NOW button. If you’ve already ordered a ticket and are logged into your Eventive account, you will have the option to “watch now” from the virtual screening page.     

WARNING: Once you have purchased a ticket for a film, you do NOT have to pay again. If you are on the Eventive platform and are asked to "Order Now" instead of "Watch Now," make sure you are logged into your Eventive account.  If you are logged in and this problem still exists, please contact us at info@filmpittsburgh.org so we can troubleshoot and resolve the problem.

Ticket Buyers—there are two ways to access your films/programs: 

1) Locate the email from JFilm Festival 25 and click on the WATCH NOW button.

2) Go to watch.eventive.org/me and click on the gray circle on the top right corner of the screen to access your Content Library. All of the films you have purchased will be located here.

When you’re ready to watch, click the WATCH NOW button in the middle of your screen and enjoy! If the film is not yet available, the button will say: “Pre-Ordered successfully.”

You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.

After setting up your Eventive account, return to the JFilm Festival 25 schedule pages and select the films you would like to watch by clicking on the “I already have a pass” button. Your pass benefits will be automatically applied and the selected films or short film programs will appear when you next log in to Eventive and go to your Content Librar as described above.

We kindly request that you only pre-order or unlock films that you are sure you are going to watch as some films have limited numbers of views and Film Pittsburgh is charged whether you actually watch it or not.

Once you have activated your Eventive account, return to the JFilm Festival 25 schedules to select the films you wish to watch. Films and events do NOT automatically appear in your Content Library, even with a pass.

• To add a film, click on the image (a button will pop up) and select “I already have a pass.” This will take you to the Eventive website where you will add the film to your Eventive Content Library by clicking on the purple button in the middle of the image that says "Pre-Order Now for Free" or “Unlock for Free." To add another film to your Content Library, hit “Back to Festival Site” in the upper right corner and repeat the process for your next selection.
• You can access your Content Library by going to watch.eventive.org/me and logging in.
• When you’re ready to watch, click the WATCH NOW button in the middle of your screen and enjoy! If the film is not yet available, the button will say: “Pre-Ordered successfully.” 
• You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.

• Watch directly through your computer or other device.
• Use your smartphone or laptop to “Cast” or “AirPlay” films to your TV.
• Connect your computer to your TV with an HDMI cord. 
• If you have Apple TV or ROKU, check out Eventive’s free app in both the Roku and Apple TV app stores. Simply search for “Eventive” in the App Store, download and install it, and follow the on-screen instructions to link the app to your existing Eventive account. Note: This is NOT an app for your phone. You must have a 4th generation or greater Apple TV to access the app store. Once linked, films that have been “UNLOCKED” in your Eventive account will appear on screen in your Content Library.

Use the password reset option on the login page to reset your password. You will need access to the email address you use to log in.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

All online tickets will be held at the Will Call table located in the lobby of the theater. Please arrive at least 20 minutes before start time to pick up your tickets and guarantee seating. In the case of a sell-out, unclaimed tickets will be sold 5 minutes before show time. No refunds or cancellations.

Our events draw large audiences and it is recommended that you purchase your tickets online in advance. However, we do offer ticket sales at the door of each venue. Cash or credit cards are accepted.

We will create a waitlist for all sold-out events. Please arrive at the theater 30 minutes before showtime to be placed on the waitlist. Any available tickets will be sold on a first come, first served basis.

Sorry, Film Pittsburgh does not offer refunds.