FAQs

Festival passes are the best deal for festival-goers planning to attend multiple film blocks.

Tickets are available to purchase online in advance or at the venue 30 minutes prior to each screening. Online sales for that night’s films end at 1pm on weekdays and 10am on weekends.

Buy Tickets Online

We sure do! For all general admission in-person screenings, full-time students get in for $5 (with proof of student ID) and ages 25 and under get in for $10 (with proof of ID). Prices are only available at the door.

August Wilson Cultural Center & Harris Theater
Free parking is available at Theater Square Garage (1207th St.) on a first-come, first-served basis. Bring your parking ticket with you to the Film Pittsburgh box office at the venue. On-street parking is free Monday through Saturday after 6pm and free all day on Sunday.

The Lindsay
Free parking is available after 5pm on weekdays, after 1pm on Saturdays, and all day on Sundays. Paid parking is available on the street or in several nearby lots.

Step One: Check out the lineup!

All films/events can be found on the Schedule page. (Hint: make sure you switch to "Virtual" at the top if you're interested in our virtual offerings!) 

Step Two: Buy your tickets or pass.

All tickets and passes can be purchased online. Please note that the virtual feature films are available to stream from 12 am on Thursday, November 14 through 11:59pm on Sunday, November 24. All films are available to stream in PA, WV, and OH.

After you purchase your tickets or pass, you’ll receive an email confirmation of your order.

Yes! Virtual Passes are available for all virtual Three Rivers Film Festival and Pittsburgh Shorts feature-length films and short film blocks. If you purchase a Virtual Pass, do NOT continue to purchase individual tickets for virtual films, as they are all included with that pass.

You will select the films and short film programs you’d like to view AFTER you set up your Eventive account. A Virtual Pass provides ONE viewing (or unlock) of each film or short film program.

Festival content can be viewed on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. 

If you have an Apple TV or Roku device, you can download the free Eventive app for these platforms. Simply follow the on-screen instructions to link to your Eventive Content Library by logging into you Eventive account. 

Additional system requirement information is below: 

What are the requirements for Windows computers? 

• Windows 7, Windows 8.1 or Windows 10  Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.  

What are the requirements for Mac computers?

• Mac OSX 10.12 or later Supported browsers: Google Chrome, Firefox, Safari, or Opera.  We recommend using the latest version of your browser.  

Can I watch content on my iPhone/iPad?

• Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.  

Can I watch content on my Android Device?   

• Yes, you can watch content using Chrome on Android 6.0 or later.

How do I watch on my TV?   

• If you own a Roku TV, Roku Streaming Stick or AppleTV, download the free Eventive app from the app store and follow instructions on screen to link your account.  Once linked, films that have been ordered or unlocked online will appear on screen in your Content Library, ready to be enjoyed in high quality on your home theater system. 
• Please Note: This is NOT an app for your smartphone, tablet, or computer. You must have a 4th generation or greater Apple TV to access the app store. 

Can I Chromecast content?

• You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.  If no icon appears, this means casting is not supported on your device.  

Can I AirPlay to my Apple TV?

• You can AirPlay from most browsers if you have an Apple TV by selecting the cast button on the bottom right-hand side of the player.

Your Eventive account is where you will access your virtual content.

If you joined us for one of our virtual festivals in the past two years, you already have an Eventive account set up via the email you used at that time. 

If your purchase with us this year will be your first for an Eventive platform virtual festival, then you will receive an email from Three Rivers – Pittsburgh Shorts 24 inviting you to activate your Eventive account. Once you set your password, you’ll be able to log in and access all of your purchased content in your Content Library. 

Add Three Rivers – Pittsburgh Shorts 24 to your contacts to avoid having these emails go to spam. These emails may take a few minutes to arrive in your inbox. However, if they don’t arrive within ten minutes check your spam, clutter , and junk folders. If you don’t find them there, please email us at info@filmpittsburgh.org so we can help to resolve the issue.

Please make sure to use the SAME EMAIL ADDRESS that you used to purchase your tickets/pass to activate your Eventive account. Your tickets and access are tied to that email account.

You only need to set up your Eventive account after your first purchase. For any additional ticket purchases, you must use the SAME EMAIL ADDRESS so that your tickets appear in your Content Library. After every purchase, you will receive an email from Three Rivers – Pittsburgh Shorts 24 with a link to your film via a WATCH NOW button. We strongly suggest you save these emails for easy access to your films when you’re ready to watch them!

If you’ve already purchased your ticket, log into your Eventive account and visit your Content Library (which can be found by clicking on the round, grey button at the top right corner of the page.)  You can also find the confirmation email and click the WATCH NOW button. If you’ve already ordered a ticket and are logged into your Eventive account, you will have the option to “watch now” from the virtual screening page.     

WARNING: Once you have purchased a ticket for a film, you do NOT have to pay again. If you are on the Eventive platform and are asked to "Order Now" instead of "Watch Now," make sure you are logged into your Eventive account.  If you are logged in and this problem still exists, please contact us at info@filmpittsburgh.org so we can troubleshoot and resolve the problem.

Ticket Buyers—there are two ways to access your films/programs: 

1) Locate the email from Three Rivers – Pittsburgh Shorts 24 and click on the WATCH NOW button.

2) Go to watch.eventive.org/me and click on the gray circle on the top right corner of the screen to access your Content Library. All of the films you have purchased will be located here.

When you’re ready to watch, click the WATCH NOW button in the middle of your screen and enjoy! If the film is not yet available, the button will say: “Pre-Ordered successfully.”

You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.

After setting up your Eventive account, return to the Three Rivers – Pittsburgh Shorts 24 schedule pages and select the films you would like to watch by clicking on the “I already have a pass” button. Your pass benefits will be automatically applied and the selected films or short film programs will appear when you next log in to Eventive and go to your Content Librar as described above.

We kindly request that you only pre-order or unlock films that you are sure you are going to watch as some films have limited numbers of views and Film Pittsburgh is charged whether you actually watch it or not.

Once you have activated your Eventive account, return to the Three Rivers – Pittsburgh Shorts 24 schedules to select the films you wish to watch. Films and events do NOT automatically appear in your Content Library, even with a pass.

• To add a film, click on the image (a button will pop up) and select “I already have a pass.” This will take you to the Eventive website where you will add the film to your Eventive Content Library by clicking on the purple button in the middle of the image that says "Pre-Order Now for Free" or “Unlock for Free." To add another film to your Content Library, hit “Back to Festival Site” in the upper right corner and repeat the process for your next selection.
• You can access your Content Library by going to watch.eventive.org/me and logging in.
• When you’re ready to watch, click the WATCH NOW button in the middle of your screen and enjoy! If the film is not yet available, the button will say: “Pre-Ordered successfully.” 
• You will have 48 hours, in most instances, once you hit WATCH NOW, to finish viewing the film. Make sure to check the dates/times/geographic restrictions for each film/program.

All virtual feature films are available to stream from 12am on Thursday, November 14 through 11:59pm on Sunday, November 24 in PA, OH, and WV. 

Once you’ve clicked on the ‘WATCH NOW” button, you will have 48 hours to complete your viewing of that selection during the available time frames noted above.

Yes! All of our virtual selections are available for viewing in PA, WV, and OH.

• Watch directly through your computer or other device.
• Use your smartphone or laptop to “Cast” or “AirPlay” films to your TV.
• Connect your computer to your TV with an HDMI cord. 
• If you have Apple TV or ROKU, check out Eventive’s free app in both the Roku and Apple TV app stores. Simply search for “Eventive” in the App Store, download and install it, and follow the on-screen instructions to link the app to your existing Eventive account. Note: This is NOT an app for your phone. You must have a 4th generation or greater Apple TV to access the app store. Once linked, films that have been “UNLOCKED” in your Eventive account will appear on screen in your Content Library.

Use the password reset option on the login page to reset your password. You will need access to the email address you use to log in.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.