Virtual FAQs

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If you're having trouble setting up virtual viewing, please read our Step-by-Step Guide here. 

How can I purchase a virtual ticket?

All tickets can be purchased online.

Purchase your tickets 


I want to see a lot of films—can I buy an All Festival Virtual pass?

Yes! An All Access Virtual Pass is available for all virtual Three Rivers Film Festival + Pittsburgh Shorts feature films and short film blocks. If you purchase a Virtual All Access pass, do NOT continue to purchase individual tickets for virtual films, as they are all included with that pass. You will select the films and short film programs you’d like to view AFTER you set up your Eventive account. An All Access Virtual pass provides ONE viewing (or unlock) of each film or short film program.


I just bought my first ticket to a virtual event—now what?

After your purchase is complete, you will receive an email from Three Rivers – Pittsburgh Shorts 23 inviting you to activate your Eventive account. Once you set your password, you’ll be able to log in and access all of your purchased content in your Content Library.  

PLEASE NOTE:Your Eventive account MUST use the same email address that you used to purchase your tickets. 


How do I find my movie?

If you’ve already purchased your ticket, log into your Eventive account and visit your Content Library (which can be found by clicking on the round, grey button at the top right corner of the page.)  You can also find the confirmation email, and click on the WATCH NOW button. If you’ve already ordered a ticket and are logged into your Eventive account, you will have the option to “watch now” from the virtual screening page.   

WARNING: Once you have purchased a ticket for a film, you do NOT have to pay again. If you are on the Eventive platform and being asked to "Order Now" instead of "Watch Now," make sure you are logged into your Eventive account.  If you are logged in and this problem still exists, please contact us at so we can troubleshoot and resolve the problem.  


I bought an All Festival Virtual pass—how do I select my programs?

After setting up your Eventive account, return to the Three Rivers or Pittsburgh Shorts schedule pages and select the films you would like to watch by clicking on the “I already have a pass” button. Your pass benefits will be automatically applied and the selected films or short film programs will appear when you next log in to Eventive and go to your Content Library as described above.  

We kindly request that you only pre-order or unlock films that you are sure you are going to watch as some films have limited numbers of views and Film Pittsburgh is charged whether you actually watch it or not. 


Can I watch films at any time or are they scheduled?

All virtual feature films are available to stream from 12am on Wednesday, November 8 through 11:59pm on Sunday, November 19 in PA, OH, and WV. The virtual short film blocks are available to stream from Wednesday, November 8 through 11:59pm on Sunday, November 19 anywhere in the United States.

Once you’ve clicked on the ‘WATCH NOW” button you will have up to 48 hours to complete your viewing of that selection during the available time frames noted above. 


What if I don’t live in Pittsburgh – Can I still watch the films?

Yes! All of our Three Rivers Film Festival films are available for viewing in PA, WV and OH. All Pittsburgh Shorts blocks are available anywhere in the United States. 


What are the system requirements for streaming?

Festival content can be viewed on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

If you have an Apple TV or Roku device, you can download the free Eventive app for these platforms.  Simply follow the on-screen instructions to link to your Eventive Content Library by logging into you Eventive account. 

Additional system requirement information is below: 

  • What are the requirements for Windows computers? 
    • Windows 7, Windows 8.1 or Windows 10 
    • Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. 
  • What are the requirements for Mac computers? 
    • Mac OSX 10.12 or later Supported browsers: Google Chrome, Firefox, Safari, or Opera.
      • We recommend using the latest version of your browser. 
    • Can I watch content on my iPhone/iPad? 
      • Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play. 
    • Can I watch content on my Android Device? 
      • Yes, you can watch content using Chrome on Android 6.0 or later. 
    • How do I watch on my TV? 
      • If you own a Roku TV, Roku Streaming Stick or AppleTV, download the free Eventive app from the app store and follow instructions on screen to link your account.  Once linked, films that have been ordered or unlocked online will appear on screen in your Content Library, ready to be enjoyed in high quality on your home theater system. 
      • Please Note: this is NOT an app for your smart phone, tablet or computer.  
    • Can I Chromecast content? 
      • You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.  If no icon appears, this means casting is not supported on your device. 
    • Can I AirPlay to my AppleTV? 
      • You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player. 
    • What happens if I forget my password? 
      • Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in. 
    • Why does video playback stall or not play smoothly? 
      • We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router. 
      • Have more questions?  Visit  Live Eventive Chat Support is available from 8:00 AM – 12:00 AM. 
      • For ticketing questions, contact us at